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General Questions
What services do you offer?
We provide a wide range of event hire services including venue booking, equipment rental (such as sound systems, lighting, and furniture), catering, event planning, and coordination. Whether it's a wedding, corporate event, or private party, we have the resources and expertise to make your event a success.
How do I book an event with your company?
You can book our services online through our website. Simply navigate to the booking section, choose the services you require, select the date and time, and complete the booking form. Our team will contact you to confirm the details and finalize your reservation.
Booking and Payment
How far in advance should I book my event?
We recommend booking your event as early as possible to ensure availability. For larger events, booking 6-12 months in advance is ideal. However, we also accommodate last-minute bookings based on availability.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and online payment platforms like PayPal. All transactions are secured to protect your personal and financial information.
Is a deposit required to secure my booking?
Yes, a deposit is required to secure your booking. The amount of the deposit will be specified during the booking process. The remaining balance is typically due closer to the event date.
Changes and Cancellations
Can I make changes to my booking after it has been confirmed?
Yes, you can make changes to your booking subject to availability. Please contact our customer service team as soon as possible to discuss any adjustments. Additional charges may apply depending on the nature of the changes.
What is your cancellation policy?
Our cancellation policy varies depending on the type of event and services booked. Generally, cancellations made 30 days or more before the event will receive a full refund of the deposit. Cancellations made less than 30 days in advance may incur a cancellation fee. Please refer to our full cancellation policy on our website for specific details.
Event Day
What time will you arrive to set up for my event?
Our team typically arrives 2-3 hours before the event start time to ensure everything is set up and ready. For larger events, setup may begin the day before. We will coordinate with you to confirm the exact timing.
Do you provide on-site support during the event?
Yes, we offer on-site support to ensure your event runs smoothly. Our team will be available to handle any issues that arise and to make sure everything goes according to plan. This service can be included in your booking package.
Equipment and Services
What types of equipment do you offer for hire?
We offer a wide range of equipment for hire, including sound systems, lighting, projectors, screens, staging, furniture, and decor. All our equipment is regularly maintained and updated to ensure high quality and reliability.
Can you provide catering for my event?
Yes, we offer catering services for all types of events. Our catering team can provide a variety of menu options to suit your preferences and dietary requirements. Please discuss your needs with our event coordinator during the booking process.
Contact and Support
How can I contact your customer service team?
You can contact our customer service team via phone, email, or through the contact form on our website. Our team is available Monday to Friday from 9 AM to 6 PM and Saturday from 10 AM to 4 PM to assist you with any queries.
Do you offer event planning services?
Yes, we offer comprehensive event planning services to help you organize every detail of your event. Our experienced planners will work with you to create a customized plan that meets your vision and budget.